Troubleshoot billing or access bug with a Premium membership

If your monthly membership payment for YouTube Premium or YouTube Music Premium is declined, we will notify y'all via electronic mail then that y'all can take action and restore your membership.

After receiving this email:

  • Y'all'll have 3 days to ready the issue before losing access to your Premium benefits. During this 3 mean solar day period, we will regularly re-attempt to process your monthly payment.

  • If subsequently iii days, we are still unable to successfully charge you, your subscription volition enter a "Paused" state for thirty days. During this paused state, we will yet periodically attempt to procedure a payment to restore your membership access, unless you abolish your subscription.

If yous update your payment information during this time, your membership should exist automatically restored during our adjacent endeavour to charge your payment method. If you do not want to wait for the arrangement to re-attempt the charge, yous tin cancel your subscription and re-sign upwards to gain access right away.

If you believe you were charged for a paid membership but are unable to admission your benefits, click here.

If your payment for a paid membership was declined, y'all well-nigh likely need to set an outcome with your payment method. See our tips for how to do this below.

Fix a declined payment

Your monthly membership payment may have been declined due to an issue with your card or other form of payment. Once yous fix whatever payment issues, the system volition automatically try to charge y'all again and restore your access to your membership benefits.

Brand sure your card information is upward to date

Update at present

Payments often neglect due to an expired credit card or an incorrect billing address. To update this information:

  1. Go to youtube.com/paid_memberships if you're on a calculator. If you lot're in the YouTube mobile app, click on your contour picture and then Paid memberships.
  2. Click the  next to the bulletin "Current payment method could not exist processed".
  3. Click Update payment method.

We recommend that yous cheque all of your card information to make certain it is correct, including the expiration date. The naught code listed for your payment method should also match the nothing lawmaking of the electric current billing address of your card.

If your payment method on file can no longer be used, please add together or choose some other payment method.

Tip: If you don't come across the option to "Update payment method" from the link to a higher place, you tin can as well update the payment method for your membership from the Google Pay Subscriptions and Services page.

Submit any requested data

If you run across an error message requesting that you submit additional information to Google, please follow the instructions to submit those details. For instance, you may demand to verify your identity on Google Pay before being able to purchase using your Google business relationship.

You lot tin also check Google Pay at any time for alerts or requests to prepare business relationship issues.

Bank check you accept plenty funds for the buy

Sometimes a transaction is declined because of bereft funds. Bank check your business relationship to make sure you have plenty to complete the purchase.

Contact your bank or card issuer

Your card may have specific restrictions which cause your payment to neglect. Contact the banking company or company that issued your bill of fare to ask well-nigh the transaction and run across if they know the reason for the decline.

If you're exterior of the U.Due south., yous will also need to ensure your card and bank support international transactions. Depending on your land, yous may also need to contact your depository financial institution to qualify your carte's utilise for online transactions.

Attempt to pay with a dissimilar payment method

Update at present

You can try switching to another form of payment by following these steps:

  1. Go to youtube.com/paid_memberships if you lot're on a estimator. If you're in the YouTube mobile app, click on your profile picand then Paid memberships.
  2. Click the icon next to the message "Current payment method could non be processed".
  3. Click Update payment method.
  4. Select a dissimilar payment method.

Tip: If you are even so having trouble using your payment method to purchase on YouTube, you can consider paying with Google Play balance (if it'southward available in your country). You can find which countries take Google Play residue bachelor hither.

First, add to your Google Play balance and then select the "Google Play Residue" option as your payment method. You can as well read more about redeeming your Google play balance.

Prepare issues with accessing benefits after being charged

You may have tried to make a purchase or received a notification of a charge (such as a bulletin from your mobile carrier), simply have noticed that you lot don't really have admission to what you bought. This can happen if your charge is notwithstanding being processed, or has been declined.

Almost authorization holds and pending transactions

Awaiting charges on Google Pay or your carte du jour statement are potency holds that haven't been processed yet.

It's possible to encounter multiple pending charges for the same subscription payment, as each pending charge represents an authorization attempt. If a charge is "Pending" instead of processed it has not been charged to you, and any unsuccessful bill of fare authority attempts for a payment volition drib off from your statements on their ain and will not be billed to y'all.

How to check a pending charge

  • Cheque your billing statement or Google Pay. If yous click into the transaction on Google Pay, you should encounter the purchase listed as a "Pending" charge rather than completed.
  • Search for an email receipt. You will receive an email receipt from YouTube if a charge is actually candy.
  • You can also check Google Pay at any fourth dimension for alerts or requests to ready account issues. For example, you lot may need to verify your identity on Google Pay before beingness able to buy using your Google account. If yous don't come across any alerts or requests on Google Pay, be aware that this awaiting charge should either go through, typically within 1-14 business organisation days, or disappear on its own during this time, if the payment is declined by your payment provider. If you are notwithstanding seeing a awaiting charge later this fourth dimension, please contact your payment provider.

How to bank check a declined charge

You can double check the status of your purchase in Google Pay. Google Pay should show the transaction status as "Declined". See our tips in the department to a higher place for how to set a declined payment.

If your billing argument is still showing a "Pending" charge for this payment, this should go away on its ain inside 1-14 business days or disappear on its own during this time, if it is declined. If yous are still seeing a pending charge after this fourth dimension, delight contact your payment provider.

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